IP Telephony & Call Center Solutions
In today’s modern business environment, effective communication and customer satisfaction are among the key drivers of success. CaspiNet MMC delivers flexible and scalable IP telephony and call center solutions built on advanced technologies.
Built on Cisco and 3CX platforms, CaspiNet delivers reliable and scalable IP telephony systems and call centers , providing customers with fully integrated communication capabilities. Wherever your team operates—whether in the office, on a mobile device, or from home— your voice and video communication remains always available .
Customer communication—clearer and more efficient with CaspiNet.
Cisco Collaboration Həlləri
With Cisco’s Unified Communications portfolio, CaspiNet builds a fully integrated collaboration and voice infrastructure for its customers:
- Cisco Unified Communications Manager (CUCM) – a scalable IP telephony system
- Cisco Webex Calling & Webex App – cloud-based calling and collaboration
- Cisco IP Phone devices – high-quality voice communication for business-class environments
- Cisco Expressway and CUBE – gateway solutions for SIP trunking, remote access, and interoperability
- Cisco Meeting Server and Webex Room – video conferencing and hybrid meeting solutions
CaspiNet delivers design, deployment, and technical support services through Cisco Collaboration certified specialists .
Imagicle UC Applications for Cisco
Imagicle
provides call recording, call analytics, calendar-based call routing, and
contact center extensions
for Cisco platform. Through Imagicle, CaspiNet delivers the following capabilities to its customers:
- Call Recording
– recording calls for legal compliance and quality assurance purposes
- Advanced Call Analytics
– call statistics and performance monitoring
- Attendant Console
– a visual call management console for receptionists
- Digital Fax, Click2Call, Hotel Integration, and more
Through these extensions, CaspiNet makes call center environments more functional and easier to monitor.
