IT Infrastructure Support Services
The continuous and secure operation of IT systems is a key requirement for the sustainability of any business. CaspiNet MMC provides professional technical support services to its customers for the operation and troubleshooting of network, server, security, and user infrastructures.
Continuous Technical Reliability with CaspiNet
When your business IT infrastructure is under CaspiNet’s management, you experience fewer stability issues , greater reliability and operational efficiency . With our professional technical team, we deliver a preventive approach , security-focused management , and flexible solutions .
Let us handle the problems—so you can focus on your business.
SLA-Driven Support Services
CaspiNet works with customers based on a Service Level Agreement (SLA) . This allows service duration, response times, and support levels to be defined in advance:
- 24/7 technical support and monitoring
- Priority-based incident response
- Guaranteed response and recovery times
- Annual technical audits and proactive assessments
Remote & On-Site Support
The CaspiNet team provides technical intervention services both remotely and on-site :
- Remote diagnostics, troubleshooting, and configuration
- On-site hardware replacement and physical interventions
- System backup recovery, antivirus updates, and security patching
- Rapid response to security incidents
Scope of Services
Our support services cover the following systems and technologies:
- Cisco, Dell, and Fortinet hardware
- VMware and Microsoft server infrastructures
- Microsoft 365, Azure, and cloud-based applications
- ESET, Radware, and other security solutions
- Network (LAN/WAN/WLAN), domain structures, and backup systems
Customer Portal & Reporting
CaspiNet provides its customers with a
ticketing system
and
monthly reports
:
- Issue reporting and status tracking through the customer portal
- Monthly technical service reports
- Root Cause Analysis (RCA) of incidents and improvement recommendations
